Exchange Policy

Exchange, Refund & Cancellation Policy

At House of Zeraki, we want you to shop with confidence. We offer a simple 3-day return policy on eligible products, subject to the terms mentioned below.

Our Exchange Policy

Customers can raise a return request within 3 days from the date of delivery if they are not satisfied with their purchase.

Exchange requests submitted after the 3-day period will not be accepted.

To initiate a return, please mail us 

  • Returns are not applicable.

  • Exchanges are available only for the same product(s).

  • Exchanges will be considered only in cases of damaged, defective, or incorrectly delivered products.

  • Customers must provide clear photographs and an uncut package-opening video to support an exchange request.

  • Exchange requests must be submitted within 24–48 hours of delivery.

We strongly recommend checking your order as soon as it is delivered.

How to Request a Return

  1. Submit your return request within 3 days of delivery.

  2. Use our online return portal to register the request.

  3. For assistance, you can reach our customer care team through WhatsApp or call +91 99983 87686.

  4. You can also email us at return@houseofzeraki.com.

  5. We recommend recording an unboxing video when opening your package, particularly if you receive a damaged or incorrect item.

  6. Once your return is approved, our courier partner will arrange the pickup, generally within 72 hours (3 days).

Refund Process

Refunds are initiated only after the returned product is received at our warehouse and successfully completes our quality inspection.

For Prepaid Orders

Once the returned product clears the quality check, the refund will be processed to the original payment method within 3–4 business days.

For COD Orders

After the returned product passes the quality check, you will receive a refund link through Email, SMS, or WhatsApp from +91 99983 87686, generally within 4–5 business days.

To receive your refund:

  1. Open the refund link.

  2. Complete the OTP verification.

  3. Enter your bank account details or UPI ID.

  4. Submit the information.

  5. The refund will be credited within 24 hours after the required details are successfully submitted.

Order Cancellation

Cancellation requests are accepted only within 12 hours of placing the order.

Once this period has passed, the order cannot be cancelled.

For prepaid orders, a cancellation refund may take 5–7 working days to appear in the customer's account from the date of cancellation.

Product Colour & Measurement Disclaimer

We make every effort to represent our products as accurately as possible. However, the actual colour may vary slightly depending on lighting, photography, device displays, and individual screen settings.

Minor variations in product weight, measurements, workmanship, or detailing may also occur due to the nature of manufacturing. Such minor variations should not be considered a product defect.

Need Help?

Our customer care team is available Monday to Saturday, 10:00 AM to 6:00 PM.

Phone/WhatsApp: +91 99983 87686
Email: return@houseofzeraki.com

Thank you for choosing House of Zeraki. We truly appreciate your trust and support.