REFUND POLICY

Returns will only be accepted for products that have been damaged during transit, have physical defects, or where an incorrect product has been shipped.

To raise a return or refund request, an email along with a clear video of the damaged or incorrect product must be sent to care@houseofzeraki.com within the stipulated time period.

If you wish to return all or part of your order, you must inform us within 48 hours of receiving the products by writing to care@houseofzeraki.com

Returns will not be accepted if:

• The product has been used.

• The product seal has been opened or broken.

• The product or its serial/batch number has been tampered with.

Upon receiving the returned product, House Of Zeraki will inspect the product and validate the claim.

Once the return is approved as eligible, a replacement or refund, as applicable, will be processed. If the product is found to be ineligible for return, the product may be couriered back to you.

Refund for Online Payments

For orders paid online, the approved refund amount will be refunded to the original payment source used for the transaction, such as a debit card, credit card, bank account, wallet, or other applicable payment method, within 7 working days of approval of the refund request.

Refund for COD Orders

For COD orders, approved refunds will be processed to the customer's bank account within 14 working days from approval of the refund request, subject to the customer providing the required bank details.

Product Information & Usage Queries

For any queries regarding product details, ingredients, or usage instructions, we recommend contacting our support team at care@houseofzeraki.com before placing your order.

Your satisfaction is our primary goal, and we truly believe that you will love our products. If you are unhappy with your purchase, please let us know. We will make reasonable efforts to help resolve eligible concerns and provide you with a positive experience.

Product Sensitivity & Allergy Disclaimer

Zeraki Soaps is not responsible for individual reactions or sensitivities to any particular ingredient.

Each product description on our website includes the relevant ingredient information. Customers with known sensitivities or possible allergies to any listed ingredient should not use the product.

If you are unsure about your sensitivity to any ingredient, we recommend performing a patch test before use. If irritation or any adverse reaction occurs, discontinue use immediately and consult a qualified physician or healthcare professional.

Spillage, Breakage & Physical Damage

If the product has suffered spillage, leakage, or breakage of the product container during transit, we will replace the product, subject to verification and approval.

However, if the issue is limited to minor physical damage such as a dent, scratch, or cosmetic imperfection that does not affect the product's usability or integrity, we will not be able to process a refund or return for the same.