Privacy Policy

Last updated: August 11, 2026

This Privacy Policy describes how House of Zeraki (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from our website (the "Site"), or otherwise communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date where appropriate.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as described below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can reasonably be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact details including your name, address, phone number, and email address.

• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

• Account information including your username, password, security questions, and other information used for account security purposes.

• Customer support information including the information you choose to include in communications with us when contacting our support team.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing certain features.

Information We Collect About Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies").

Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.

• Payment processors that collect payment information, including bank account, credit or debit card information, billing address, and other information necessary to process your payment and fulfill your order.

• Third-party services and advertising partners that may collect information through pixels, web beacons, software development kits, third-party libraries, and cookies when you interact with our Site, emails, advertisements, or other Services.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

We may use your personal information for the following purposes:

• Providing Products and Services. We use your personal information to process payments, fulfill orders, send notifications relating to your account, purchases, returns, exchanges, and other transactions, manage your account, arrange shipping, and facilitate returns and exchanges.

• Marketing and Advertising. We may use your personal information for marketing and promotional purposes, including sending marketing, advertising, and promotional communications by email or other permitted communication channels, and showing you advertisements for products or services. This may include tailoring our Services and advertising based on your interactions with us.

• Security and Fraud Prevention. We may use your personal information to detect, investigate, and take action regarding possible fraudulent, illegal, or malicious activity. If you create an account, you are responsible for keeping your account credentials secure. If you believe your account has been compromised, please contact us immediately.

• Communicating With You and Improving Our Services. We use your personal information to provide customer support, respond to inquiries, improve our Services, and maintain our relationship with you.

Cookies

Like many websites, we use Cookies on our Site. Cookies help us operate and improve our Site and Services, remember your actions and preferences, conduct analytics, and better understand how users interact with our Services.

We may also permit third parties and service providers to use Cookies on our Site to help tailor services, products, and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default. You can choose to remove or reject Cookies through your browser settings. Please note that removing or blocking Cookies may affect your user experience and may cause certain features of our Services to function incorrectly or become unavailable.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legitimate business purposes, or other purposes permitted by applicable law.

Such circumstances may include:

• Vendors and third parties who perform services on our behalf, including IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.

• Business and marketing partners who help us provide services and advertise products to you.

• Third parties when you direct, request, or otherwise consent to the disclosure of certain information.

• Affiliates or entities within our corporate group where applicable.

• In connection with a business transaction such as a merger, acquisition, restructuring, or bankruptcy.

• To comply with applicable legal obligations, respond to lawful requests, enforce our terms, or protect and defend our Services, rights, and users.

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you, except where permitted or required by applicable law.

User-Generated Content

Our Services may allow you to post product reviews, comments, photographs, or other user-generated content.

If you choose to submit content to a public area of our Services, that content may be accessible to other users or members of the public. We cannot guarantee that information you make publicly available will remain private or secure.

Third-Party Websites and Links

Our Site may provide links to websites or online platforms operated by third parties.

If you follow links to websites that are not operated or controlled by House of Zeraki, we recommend reviewing their privacy and security policies. We are not responsible for the privacy, security, accuracy, completeness, or reliability of information provided by such third-party websites.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children.

If you are a parent or legal guardian and believe that a child has provided us with personal information, please contact us using the contact details provided below so that we can review and take appropriate action.

Security and Retention of Your Information

We take reasonable measures to protect your personal information. However, no security measures are perfect or completely impenetrable, and we cannot guarantee absolute security.

How long we retain your personal information depends on various factors, including whether we need the information to maintain your account, provide our Services, comply with legal obligations, resolve disputes, or enforce applicable agreements and policies.

Your Rights

Depending on applicable law and where you live, you may have some or all of the following rights regarding your personal information:

• Right to Access / Know: You may have the right to request access to personal information that we hold about you.

• Right to Delete: You may have the right to request deletion of your personal information.

• Right to Correct: You may have the right to request correction of inaccurate personal information.

• Right of Portability: You may have the right to receive a copy of your personal information and, in certain circumstances, request that it be transferred to another party.

• Restriction of Processing: You may have the right to request that we stop or restrict certain processing of your personal information.

• Withdrawal of Consent: Where we rely on your consent to process personal information, you may have the right to withdraw that consent.

• Appeal: Where applicable, you may have the right to appeal a decision regarding your privacy request.

• Managing Communication Preferences: You may opt out of promotional emails by using the unsubscribe option provided in those communications. We may still send non-promotional communications relating to your account, orders, or transactions.

You may exercise applicable rights by contacting us using the details provided below.

We will not discriminate against you for exercising your privacy rights. We may need to verify your identity before processing certain requests.

Complaints

If you have concerns or complaints regarding how we process your personal information, please contact us using the email address provided below.

We will review and respond to your complaint in accordance with applicable law.

International Users

Your personal information may be transferred, stored, or processed outside the country in which you live. Your information may be processed by employees, service providers, and business partners located in other countries.

Where applicable, we will use appropriate safeguards and legally recognized mechanisms for international transfers of personal information.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise any applicable privacy rights, please contact us at:

House of Zeraki
Email: care@houseofzeraki.com